Our Clinic Policies

Bookings

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Please be mindful that a 50% booking fee of the treatment cost (i.e. Dermal Fillers or Anti-Wrinkle Injections) may need to be taken to secure and confirm your appointment. This will then be deducted from the cost of your treatment and the balance will be owed upon completion of your treatment. 

Unfortunately clients cancelling or rescheduling appointments with less than 24hrs notice may forfeit their booking fee as this incurs costs to our business as products are ordered in especially for you but as always we will be as fair as possible should this occur.

Cancellations & Rescheduling

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Please kindly try to give a minimum of 48 hours notice to cancel or reschedule any appointment. We do understand that occasionally things crop up that are beyond our control and we will always do our best to be fair. We do however ask for the same courtesy from yourselves when having to cancel or reschedule an appointment. 

Late Arrivals

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Clients arriving any later than 15 minutes after their appointment time may unfortunately have to rebook. 

If at all possible we will endeavour to carry out your treatment in the reduced time available but only if this still allows us to give you the very best possible care and attention as a valuable client. 

As a result of your late arrival there may be a reduction in your treatment time. This is to reduce the impact on other clients that have arrived on time for their appointment.