Privacy Policies | Virtuoso Aesthetics

Clinic Data

Virtuoso Aesthetics is required by law to document what personal information we keep for all clients. At the time of booking your appointment we will take your name, email address and a contact telephone number.

At your appointment with your consent we will take any medical history which you feel is relevant and that may impact on the suitability of the treatment being performed.

All future clients will have a treatment record card which records all the information above plus the treatment you are receiving and the date of that treatment. These record cards are kept in a locked secure file.

We are required to keep this information for legal and insurance purposes. All information is kept for a period of 7 years from initial communication after which it will be securely destroyed unless you are still a client of ours. You do have the right to see any information we keep and you can request that any data be changed or securely destroyed. If however you do request that records be destroyed we will no longer be able to carry out any treatments for you.

We do not use the information for anything other than to contact you regarding your appointment or to email our newsletter with offers and updates. We only send out newsletters and offers to customers who have opted to receive them and signed up in salon or been in contact with us via email to request to be added to our mailing list.

However we take this opportunity to let you know that you can easily unsubscribe from our mailing list by contacting us at milly@virtuoso-aesthetics.co.uk.

We will not pass our personal information to any third party. We will not use your personal information for marketing purposes although we would like to publish pictures of the work we have completed e.g. before & afters. Your face will be cropped and no names used unless your signed consent has been given. You have the right to share your photos with my business page and know that this is your decision; therefore you have consented for that photo to be visible.

If for any any reason you are not satisfied with our services, we ask that you contact us directly using our email address milly@virtuoso-aesthetics.co.uk. We ask that you provide us with details such as your name, dates, who was involved & the actual summary of the event/complaint. We shall acknowledge receipt of your complaint. We will then contact you within 21 days to try to resolve your complaint.

Website Data

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and

collect session information, including page response times, length of visits to certain

pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email

communications, recommendations, and personal profile)

Why do we collect personal information

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-

related notices and promotional messages;

4.To create aggregated statistical data and other aggregated and/or inferred Non-

personal Information, which we or our business partners may use to provide and

improve our respective services;

5. To comply with any applicable laws and regulations.

Why do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online

platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We also use a third party POS system by Square Up. Please be aware they may collect personal data. Please see their GDPR policy.

Withdrawing your data consent

If you would like to withdraw your consent to us collecting your data please email milly@virtuoso-aesthetics.co.uk.

Our privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it

frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and our contact information

If you would like to - access, correct, amend or delete any personal information we have about you, you are invited to contact us at milly@virtuoso-aesthetics.co.uk or via a letter to Virtuoso Aesthetics, 2 West Mills Yard, Kennet Road, Newbury, RG14 5LP.